FAQ

WHAT ARE CARD DIMENSIONS?

Cards and envelopes are 5” x 7” (12.7 cm x 17.8 cm). 

 

CAN I ORDER CARDS AND HAVE THEM SENT TO ME SO I CAN SEND THEM MYSELF? 

Yes.  Send us an email at info@peoplearetheplan and we'll work something out for you.  Cards are available for $5 for a single card and $65 for a pack of 15 (plus applicable shipping)

 

TELL ME ABOUT YOUR PAPER.

Cards are printed on a 100 lb Cougar stock with a matte finish.

 

ARE THE CARDS REALLY HANDWRITTEN?

We use happy humans with great penmanship to personalize your card. Rumor has it, many are retired penmanship teachers.

 

WHAT'S INCLUDED IN THE PRICE?

Card, personalization, stamp, envelope and mail delivery.

 

WHY CAN I ONLY ORDER ONE CARD AT A TIME?

There is too much room for error by including multiple card orders in one transaction.  We like to keep it simple and reduce the possibility for error.  Basically, we want you to look good.

 

WHERE ARE YOU BASED?

We are based in Vancouver, British Columbia and are happy to mail within North America.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Paypal and all major credit cards (Visa, Mastercard, American Express)

 

IS MY TRANSACTION SECURE?

All transactions are being processed via Stripe. This platform protects your information with industry-leading security and fraud prevention systems. Once your payment is complete, you will be emailed a receipt for this transaction. 

 

DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes, we do. We’re excited about our international customers and have tried to offer the most reasonable mailing rates possible.  We add $1.00 to US orders and $2.00 to International orders.

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Once full payment has been received your card will be mailed within 1-2 business days. Cards are shipped via standard post and take 1-3 days to arrive. International orders have a delivery target of 5-14 days.

 

CAN I PAY EXTRA TO HAVE MY CARD COURIERED?

Yes.  Courier options are available on request.  

 

WHAT IS YOUR RETURN AND REFUND POLICY?

If we make a mistake we will fix it with no questions asked and repost a replacement card.

 

I AM HAVING TROUBLE PLACING AN ORDER OR USING THE SITE. CAN YOU HELP?

Of course. Please send us an email at info@peoplearetheplan.com. Please have your browser and operating system information ready.

 

STILL HAVE A QUESTION?